Customer Relationship Management: The How-To Guide
Author: Charles River Editors
Format: Kindle Edition
Release Date: April 18, 2011
There is a science to successful customer relationship management and without it, your business can never reach its full potential. Download “Customer Relationship Management: The How-To Guide” now and get all the strategies you’ll need to attract customers and keep them loyal in eight easy-to-follow chapters.
With this Vook, you have a complete guide to successful customer relations from acquisition to the ins and outs of crisis management. You’ll learn the formula and tips to analyze and acquire new customers, identify customer needs, and measure the effectiveness of customer relationship programs. You’ll also discover ways to interact with customers, and manage online relations. Finally, you’ll explore ways to incentivize your staff for quality customer relations, and how to effectively tackle customer crises that may arise. Tips throughout - including case studies and useful facts - provide extra dimension to each chapter.